So, when we read these phonetically simple words, we expect rich emotional intonation. “We still imaginMany of these words are actually designed to be ambiguous in the first place. They are “on a scale of agreement to disagreement”, says McSweeney. “‘Yes’ and ‘no’ are the polar ends of that scale, and everything in between is in between, and intended to be in between. Creating that ambiguity is actually the goal.” Naturally, this ambiguity lends itself to misinterpretation, particularly when we’re communicating digitally with people we don’t know well.
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